Shipping policy
Shipping Policy
Effective Date: 01/12/2024
Welcome to ARTAINZ.com! Please read our shipping policy carefully to understand how your digital downloads are delivered.
1. Digital Product Delivery
- All crochet and knitting patterns sold on ARTAINZ.com are digital products delivered in PDF format.
- After completing your purchase, you will receive an email with a link to download your files instantly. Ensure that you provide a valid email address during checkout.
2. Delivery Time
- Digital patterns are available for download immediately upon successful payment.
- If you encounter any issues downloading your files, please contact us at support@artainz.com for assistance.
3. No Physical Shipping
- We do not ship any physical products. All products are downloadable files that customers must access via email or their account on our website.
4. International Customers
- Our patterns are available for purchase worldwide, including Europe.
- All files are provided in English. Please ensure you are comfortable working with English knitting or crochet terminology.
5. Common Issues
- If you do not receive your download link after payment, please check your spam or junk email folder.
- For any issues related to accessing your digital files, please contact us at [Insert Contact Email].
6. Additional Information
- Customers are responsible for ensuring that they have the necessary software (e.g., Adobe Reader) to open PDF files.
- Digital downloads are non-refundable once the download link has been accessed. For more information, please refer to our [Refund Policy].